Privacy Policy – Swanora LLC
Effective Date: April 1, 2025
At Swanora LLC (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information when you visit or make a purchase on www.swanora.us.
We comply with applicable privacy laws, including:
GDPR (General Data Protection Regulation – EU/EEA)
CCPA (California Consumer Privacy Act – California, USA)
PIPEDA (Personal Information Protection and Electronic Documents Act – Canada)
Privacy Act (Australia)
PDPA (Personal Data Protection Act – Singapore)
COPPA (Children’s Online Privacy Protection Act – USA)
Information We Collect
When you visit or shop on our website, we may collect:
a) Device Information – browser type, IP address, time zone, cookies.
b) Order Information – name, billing/shipping address, payment details (processed securely via third-party providers, never stored by us in full), email, phone number.
c) Communication Records – if you contact us, we may store messages for customer service.
How We Use Your Information
We use your information to:
Process and fulfill orders from our warehouses (USA, EU, Asia).
Communicate about order status and tracking.
Screen for fraud or suspicious activity.
Improve and optimize our website and services.
Send marketing updates (if you opted in).
Cookies & Tracking Technologies
We use cookies and similar tools for:
Essential functionality (cart, checkout).
Analytics (Google Analytics, Shopify analytics).
Advertising (Meta Pixel, TikTok Pixel, Google Ads).
You can adjust cookie settings in your browser or via our cookie banner. Blocking cookies may affect site functionality.
Sharing Your Information
We do not sell or rent personal data. We only share with trusted third parties for limited purposes:
Order fulfillment – warehouses, carriers, customs clearance agents.
Payment processing – Shopify Payments, PayPal, other gateways.
Analytics & marketing – to measure site use and improve campaigns.
All partners are required to use your data securely and only for agreed purposes.
Your Rights
For U.S., Canadian, and Australian residents
Access, correct, or request deletion of your data.
For California residents (CCPA)
Right to know what data we hold.
Right to request deletion.
Right to opt out of sale/sharing (we do not sell data).
For EU/EEA residents (GDPR)
Access, correction, deletion.
Restriction or objection to processing.
Data portability (transfer to another service provider).
For Singapore residents (PDPA)
Right to withdraw consent at any time.
Right to access and correct your personal data.
📧 To exercise your rights, contact us at info@swanora.us.
Data Retention
We keep Order Information as long as needed for order processing, accounting, legal obligations, or dispute resolution.
You may request deletion anytime (unless retention is legally required).
Security
We use technical and organizational measures to protect your data. However, no method of internet transmission or storage is 100% secure.
Children’s Privacy
We do not knowingly collect personal data from children under 13. If we learn we have collected such information, we will delete it immediately.
Updates to This Policy
We may update this Privacy Policy from time to time. The new version will always be posted here with an updated Effective Date.
Contact Us
If you have questions or wish to exercise your privacy rights:
📧 Email: info@swanora.us
📄 Contact Page: www.swanora.us/contact