Returns Policy

Returns & Exchanges Policy

Effective Date: June 5th 2025

At Swanora LLC  we are committed to delivering premium products that meet the highest standards of quality and design. We stand behind each item we offer. However, if an issue arises with your order, our return policy is designed to ensure clarity and fairness.

1. Eligible Returns

We accept returns within 30 days of the delivery date strictly under the following conditions:

  • The item was received damaged

  • The item is defective or faulty

  • The item is significantly not as described

  • The wrong item was delivered (completely different from what was ordered)

To qualify, items must be:

  • Unused and unworn

  • In original packaging, with all tags and labels intact

  • Returned via our official return request process through our Contact Page

2. Non-Returnable Items

We do not accept returns in the following cases:

  • Change of mind, color, or size preference

  • Personalized or custom-made items, unless they arrive damaged or defective

  • Items returned outside the 30-day return period

Custom or personalized orders are made to your specifications and therefore are non-refundable. If a deposit was made for a custom item and production has started, the deposit is non-recoverable.

3. Refund Process

Upon receipt and inspection of the returned item:

  • If approved, a refund will be issued to the original payment method within 7 business days

  • Shipping costs are non-refundable unless the return is due to our error

  • If the return is denied, we will notify you and provide options for return or disposal

4. Exchange Policy

We do not offer product exchanges for size, color, or style changes. If you would like to purchase a different item, please place a new order.

5. Return Shipping Costs

  • If the return is due to our error (e.g., damaged, defective, or incorrect item), we will provide a prepaid return shipping label

  • In all other cases, returns are not accepted

6. Your Consumer Rights

This policy is compliant with United States consumer protection laws. It does not affect your statutory rights. Under the Federal Trade Commission (FTC) regulations, you may have the right to a refund, repair, or replacement if the item is defective, not as described, or unfit for purpose. For further information, visit www.ftc.gov.

7. Contact Us

For all return-related inquiries, please contact us through our Contact Page or email:
info [at] swanora [dot] us

Contact form