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Swanora Loyalty Points Program

1. Introduction

The Swanora Loyalty Points Program rewards our valued customers with points that can be redeemed for discounts and exclusive rewards. By participating in this program, you agree to the following terms and conditions.

2. Earning Points

You can earn loyalty points in the following ways:

✔ 1 point for every $1 spent (excluding taxes and shipping fees)
✔ 100 points for signing up (first-time registration only)
✔ 200 points on your birthday (valid for members who provide their birthdate in advance)
✔ 250 points on your account anniversary
✔ 100 points for following us on Facebook
✔ 100 points for sharing us on Facebook
✔ 50 points for following us on Instagram
✔ Points for subscribing to our YouTube channel
✔ Points for following @swanoraofficial on TikTok
✔ Exclusive reward for visiting our Lookbook – collect points instantly just by clicking

Bonus Events: Occasionally, we may offer bonus points during special events or promotions. These will be announced via our website, email, or social media channels.

3. Redeeming Points

✔ 500 points = $5 off your order
✔ 1000 points = 10% off your order
✔ 1400 points = Free Gift (eligible products only)

Points can be redeemed during checkout by selecting the desired reward.
Points are non-transferable, have no cash value, and cannot be exchanged for gift cards.
Only one discount or reward may be used per order.

4. Referral Program Rules (currently not active)

This section may be reactivated in the future. Currently, referral points are not available.

5. Expiration & Validity

✔ Points do not expire as long as your account remains active
✔ If no purchases are made within 12 months, points may be forfeited

6. Refunds & Adjustments

If an item is returned, points earned on that item will be deducted.
If a refund is issued after using loyalty points, redeemed points will be returned to your account.

7. VIP Tiers & Exclusive Rewards

Our VIP program unlocks greater perks as your lifetime points grow:

Silver Tier – 1000+ points: Earn +5% extra points on every purchase
Gold Tier – 2000+ points: Earn +10% extra points and access to exclusive offers
Diamond Tier – 5000+ points: Receive VIP-only benefits, such as surprise gifts and early access
VIP Tier – 10,000+ points: Enjoy the highest-level rewards and personalized offers